We would like to inform you that, as of Saturday, March 14 2026, the Danish Customs Agency will implement the new
import system, DMS Import.
DMS Import will replace the previous customs system, Import Classic, which has until now been used for import
customs clearance in Denmark. We have been informed by the Danish Customs Agency that DMS Import will be
launched even though the system is not yet fully functional. This means that, during the initial period, technical
challenges and longer processing times in connection with import customs clearance may occur.
It is important to emphasize that these challenges do not only apply to FREJA Transport, but to the entire industry.
There is close cooperation across the industry to put pressure on the Danish Customs Agency to keep Import Classic open during a transitional period alongside DMS Import. So far, however, the Danish Customs Agency has not
been receptive to this request.
At the same time, customs offices have been affected by staff reductions, which have already resulted in increased
waiting times. In addition, opening hours will be reduced as of 1 March, meaning that all clearances must now be handled within a shorter time frame. This will further increase the pressure on customs offices and may contribute
to additional delays.
The new opening hours can be viewed here:
https://dasp.dk/toldekspeditionernes-aabningstider-reduceres-fra-1-marts/
Overall, the situation may result in:
- Delays in customs processing
- Longer handling times for import shipments
- Temporary disruptions in the flow of goods
- Increased costs for the importer/freight payer as a result of delays, additional handling, storage fees, or other
consequential costs
At FREJA, we have been preparing for the transition for an extended period. We have actively participated in testing phases and have already been working within the DMS Import system for some time. This means we have built up experience with the system’s functions and workflows and are as well prepared as possible for the transition.
We are closely monitoring the situation and remain in ongoing dialogue with authorities, industry associations, and
partners. Our focus is to ensure the most stable and smooth handling of your import shipments possible. However,
we recommend that, where feasible, you take potential delays into account in your planning during the upcoming
period.
If you have questions regarding the system implementation itself, you are also welcome to contact the Danish Customs Agency directly at +45 72 22 12 02.
If you have questions or specific shipments you are concerned about, you are of course very welcome to contact
your usual contact person at FREJA.
Thank you for your understanding. We look forward to our continued good cooperation.