An independent market research company, Taloustutkimus, conducted a customer satisfaction survey from November 2018 to January 2019 in Finland. The results showed, that FREJA Finland has the most satisfied customers in the forwarding and international transport industry.

FREJA Finland’s overall customer satisfaction score was 8,68 on a scale from 4-10, whereas the industry average was 7,88. Last year, FREJA Finland’s overall customer satisfaction score was 8,13.

“These results support the message we got last year when we did a customer survey. I am proud of our team in Finland. They have done an excellent job with our customers”, FREJA Finland’s Managing Director, Matti Urmas, says.

Over half of FREJA Finland’s customers would promote FREJA
FREJA Finland’s NPS (Net Promoter Score) is +52. This score is the highest in the forwarding and international transport industry in Finland.
According to Taloustutkimus’ NPS database, a score over 40 is excellent in Finland*.

FREJA Finland keeps promises
In the forwarding and international transport industry, FREJA Finland is the best at keeping promises and taking our customer’s needs into account.

FREJA Finland is also at the forefront when it comes to

• Offering competitive prices
• Solving problems
• Expertise
• Accessibility
• Communicating with customers

FREJA Finland got the best ratings when it came to expertise and the ability to solve problems. Based on these factors, FREJA Finland is the best in our industry in Finland.
The survey conducted by Taloustutkimus covered seven industries. The survey had a total of 2.111 respondents, of which 403 were decision-makers estimating the forwarding and international transport industry. There were altogether 21 companies included in the survey. The data collection methods consisted of telephone interviews, internet survey (CAWI), and an internet panel of Taloustutkimus.

*NPS Result (based on Taloustutkimus’ NPS database in Finland)

• 40+ - Excellent
• 20–39 - Good
• 0–19 - Satisfactory
• Below 0 - weak result

The terminal at FREJA in Taastrup is busy as an anthill. Throughout the week from Sunday night to Friday night, the terminal is full of cargo going in and out on its way further out into the world. The items should stay shortest time possible as they are only here in transit on their way to one of the four Nordic countries, to terminals at the European continent, or to one of the other FREJA warehouses in Denmark.

In order to support this activity, FREJA has recently made a sustainable choice and invested in six new electric forklifts from N.C. Nielsen. The forklifts are equipped with lithium-ION batteries, which keep the internal transport running 24/7. The forklifts rarely stand still and when they do, it is mainly to recharge in one of the specially designed quick loaders, which in only a few minutes are able to increase driving time considerably.

Terminal Manager in Taastrup Teddy Hansen says: “We have achieved a better flow than before as we save time by not having to change batteries and refill water. The lithium-ION batteries take care of themselves and we can recharge them fast in our quick loaders. At the same time they operate better than traditional batteries, last longer, and are more energy effective”.

In FREJA we are happy that the new electric forklifts give us operational, environmental-friendly, and financial advantages, and we are convinced that lithium-ION is the battery technology of the future.

With serialization of the supply chain flow, manufacturers, wholesalers and logistics service providers within the pharmaceutical industry fight counterfeit medicines and thus improve patient safety.

Contact us to stay compliant with the new EU Directive that enters into force the 9th of February, 2019.

Success tournament, Made in Denmark introduces FREJA Transport & Logistics as new presenting sponsor.

When the sixth edition of Made in Denmark begins on 23 May 2019 at Himmerland Golf & Spa Resort, it will mean the introduction of a new “last name”. Going forward, the tournament is called “Made in Denmark presented by FREJA”.

It is the Danish-based Transport & Logistics company, FREJA, who advance their support to the Made in Denmark organisation, to become an even bigger partner for the popular Danish event.

- We are very excided that FREJA, who is one of our many loyal sponsors, have decided to increase their support to our tournaments going forward. FREJA is both as a sponsor and as a name (FREJA is the the Goddess of beauty and love in Nordic Mythology) a perfect match for Made in Denmark. Well, even the colours match, says a happy Made in Denmark Sales Manager, Thomas Nielsen.

Made in Denmark has been part of the European Tour schedule since 2014, and has quickly established itself as on of the most popular, intriguing and well-visited events on the European Tour.

The Made in Denmark presented by FREJA prize fund increases from 1.5 million euro last year to 3.0 million euro in 2019 and the following four years. With a higher prize fund comes more prestige and exposure, and naturally that brings new sponsors to the table while also offering existing sponsors new and more attractive opportunities.

- Made in Denmark is an amazing brand, which we through the first five years have enjoyed being a part of. Now we take it to the next level and become the presenting sponsor. FREJA is the the Goddess of beauty and love in Nordic Mythology) a perfect match for Made in Denmark. Well, even the colours match, says a happy Made in Denmark Sales Manager, Thomas Nielsen. The professionalism of Made in Denmark fits perfectly with our core values and professional engagements, therefore it is ideal for us to use the event in our marketing and for hospitality, explains Jørgen Hansen, CEO FREJA Transport & Logistics.

FREJA will also be presenting sponsor for the Challenge Tour event in Denmark. Going forward the title will be “Made in Denmark Challenge presented by FREJA”.

Biogas has been used to fuel FREJA’s transport in Finland since the beginning of December 2018.

FREJA started semi-trailer transport in collaboration with Gasum with the Iveco Stralis NP tractor unit. The collaboration is related to a study carried out under the CIVITAS ECCENTRIC project co-funded by the EU.

This study produces research data on the use of gas in heavy-duty transport. The CIVITAS ECCENTRIC project is developing a sustainable mobility system by testing biogas vehicles and the increased use of biogas in logistics.

– With gas our operating range is round 1,000 km. Gasum filling stations can be found easy along our transport route. Filling stations can be found in locations including Turku, the Helsinki Metropolitan Area and Jyväskylä. This study provides research data so that more operators can include gas-fuelled vehicles in their fleet, says Transport Coordinator Antti Setälä from FREJA.

– It’s important to cut heavy-duty road transport emissions and it’s great that frontrunner operators such as FREJA make environment friendly choices. The transport use of LBG enables considerable emission reductions, and this development helps cut CO2 and fine particulate emissions in the Turku region, says Senior Sales Manager Jani Arala from Gasum.

Energy company Gasum is the leading supplier of biogas in the Nordic countries.

The transport use of biogas can reduce greenhouse gas emissions over the life cycle of the fuel by up to 85% when compared to traditional fuels.

Renewable biogas is produced from feedstocks.

– We want to develop efficient transport solutions where the environmental burden is minimized. Quality and responsibility are our core values,” says Traffic Director Sampo Koulu from FREJA.

Finnish FREJA Transport & Logistics Oy, a part of the Nordic FREJA Group, offers road transport, sea freight and air freight. FREJA has offices in Turku (headquarters), Vantaa and Vaasa. Read more about FREJA’s quality and environment.

The CIVITAS ECCENTRIC project was launched to develop a smart and clean mobility system. The first Finnish CIVITAS city Turku aims for carbon neutrality through measures such as electrifying public transport and expanding the use of biofuels. Launched in September 2016, the EU co-funded CIVITAS ECCENTRIC tests biogas vehicles and the increased use of biogas in logistics. The project enables this piloting until 2020. Photos:

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