What Is Direct-to-Consumer (DTC) Service?
The direct-to-consumer (DTC) delivery model enables businesses to send products and services directly to customers’ homes, bypassing traditional retail intermediaries. This model streamlines the ecommerce supply chain by reducing handling steps and improving delivery speed.
Key components of a successful DTC ecommerce fulfillment process include:
1. Order Management: Efficiently receiving and processing orders from consumers, ensuring all details are accurate and compliant with regulations.
2. Product Fulfillment: Carefully preparing and packaging products for delivery, ensuring they meet quality standards.
3. Delivery: Transporting products directly to the consumer's home, ensuring timely and secure delivery.
4. Customer Support: Providing consumers with necessary information and support regarding their products, including usage instructions and answering any questions.
5. Compliance and Monitoring: Ensuring that products meet all regulatory requirements and monitoring delivery performance, often through follow-up communications or digital tools.
6. Customer Service: Handling any issues or inquiries related to orders, deliveries, or product usage, ensuring a positive customer experience.
Adopting a direct-to-consumer ecommerce strategy improves product accessibility, strengthens customer relationships, and provides a personalized, convenient shopping journey. This approach helps businesses deliver products quickly and reliably, resulting in higher customer loyalty and satisfaction.
Key Features of Our FMCG Co-packing Services
- Warehousing: Secure and organized storage facilities for fast-moving goods.
- Co-packing: Efficient repackaging, packing of sales displays, and labeling services to meet all retail requirements.
- Inventory Management: Real-time tracking and management of stock levels.
- Recalls: Ability to track all items through the supply chain and support recall processes.
- Transportation: Reliable and timely delivery services to retail stores.
- Order Management: Efficient processing and fulfillment of orders.
- Customer Support: A dedicated support team to handle inquiries and help.
- Compliance: Adherence to all relevant regulations and standards.
What’s Included in Our IT Hardware Logistics Services?
We offer a complete suite of services tailored to IT and tech product distribution:
- Hardware vendor management
- Relabeling and co-packing to match destination or client branding requirements
- Pre-installation of hardware
- Image installation of software systems on devices before shipping
- Serial number and asset tracking for full visibility across the supply chain
- Packaging and kitting for ready-to-use hardware bundles
- Secure and timely delivery across the Nordic region and beyond
Why Choose FREJA for IT Hardware Distribution?
FREJA is more than a logistics partner—we are a tech logistics integrator focused on delivering your IT hardware where it needs to go, exactly how it needs to arrive.
- Minimized handling for faster deployment
- Improved delivery accuracy through digital asset tracking
- Tailored packaging and pre-configuration
- Dedicated 3PL team with experience in high-volume hardware rollouts
- Scalable operations suited for seasonal peaks or multi-location rollouts
Ultimately, our goal is to ensure a smooth and reliable IT hardware distribution process from vendor to end-user. FREJA's expert team handles every detail so your hardware arrives fully configured, secure, and ready for use.
Ready to streamline your IT hardware logistics?
Contact our dedicated team today to discuss your project and discover how FREJA ensures secure, efficient, and scalable 3PL distribution.
Looking for more than IT logistics?
Explore our full range of logistics and supply chain services tailored for pharma, healthcare, dangerous goods, e-commerce, and more.
What Is the Order-to-Cash Process?
The Order-to-Cash (O2C) process — also known as OTC — refers to the end-to-end business workflow that starts with a customer order and ends with payment collection. It's a critical function in both B2B and B2C operations, especially in industries like healthcare, logistics, and manufacturing, where accuracy and timing are crucial.
A well-optimized O2C process enhances operational efficiency, reduces manual errors, and accelerates cash flow.
Key Steps in the Order-to-Cash Cycle
Understanding each step in the O2C workflow is essential for building a scalable and customer-focused business.
Order Management: Receiving and validating customer orders. This includes checking pricing, product availability, and delivery terms to avoid downstream delays.
Order Fulfillment: Picking, packing, and shipping the product or service. Efficient fulfillment ensures timely deliveries and high customer satisfaction.
Invoicing: Creating and sending accurate invoices promptly. Delayed or incorrect invoices can slow down the entire cash flow cycle.
Payment Processing: Accepting and confirming payments via preferred methods (bank transfer, credit card, etc.). This step also includes reconciliation and fraud detection.
Accounts Receivable: Tracking outstanding payments and following up to ensure timely collections.
Customer Service: Addressing order-related questions, delivery issues, and payment inquiries. Strong customer service supports a positive buyer experience and loyalty.
Why Order-to-Cash Matters for Your Business
A streamlined O2C process is a competitive advantage. It connects critical departments—sales, finance, logistics, and customer service—into one cohesive flow. Companies that invest in O2C automation see improvements in both operational performance and financial health.
Ready to Optimize Your Order-to-Cash Workflow?
If you're looking to automate or improve your order-to-cash process, FREJA offers tailored solutions for healthcare, pharma, and logistics industries.
Talk to us about how we can help you reduce costs, increase visibility, and boost customer satisfaction through an efficient O2C strategy.
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Get more information about FREJA’s specific solutions by clicking on the one you are interested in.
Digital Solutions
Logistics centers
FREJA’s warehouses are designed to fulfill the high requirements which you as a customer set for storage and handling of your products. We offer warehousing solutions to our customers in many different lines of business ranging from electronics to raw materials. Dedicated employees, documented processes, advanced IT systems, and attention to quality enable us to be the logistics company that offers you flexible solutions, tailored to your individual needs.
Warehouse solutions
- Capacity for more than 50,000 pallet places
- Temperature-controlled storage conditions
- SKAFOR 5 security level for sensitive goods
- Automated equipment for clean and efficient storage
- 4PL services incl. invoicing to your customers
- E-business logistics
- Options for bonded warehousing
- Clean-room facilities
- Receipt and storage of organic goods
- Customs clearance into Norway
Warehouses
We offer the following project forwarding options
Project forwarding
- Complete project planning
- Oversize cargo and heavy lift
- Site survey, route surveys, and permits arrangement
- Customized operations and services
Sea freight
- Less Than Container Load (LCL) Services
- Full Container Load (FCL) Services
- Multimodal transport
Air freight
- Standard Airfreight consolidation services
- Special shipment arrangement
- Airfreight chartering
- Multimodal transport
Road transport
- Combined transport
- Oversized cargo transportation
See the project forwarding challenges we have solved
We offer the following air freight options
Full charter
- The entire use of an aircraft for your cargo
- More flexible departure times
- Quick and safe air cargo transport
Part charter
- Shared cargo capacity with others
- Useful with smaller freight volumes
- Quick delivery
Courier service
- Door-to-door delivery
- Convenient and fast for small shipments
- Trusted and selected suppliers
Worldwide consolidations
- Ideal for a few pallets or smaller shipments
- Cost-efficient
- Reduced damage risk due to fewer touchpoints
Air freight compliance
FREJA’s team of experts is updated on all the requirements and conditions related to air freight. With us, you do not have to worry about a thing, as we will take care of every part when shipping your goods by air. We handle all the administrative work, customs clearance, and transport documents according to the local rules and regulations. Your cargo is safe with us so you can just relax.
Flexible unit load devices
Which one should you pick? Our forwarders will help you choose the right unit load device that suits your cargo.